Refund policy

Coffee

Because coffee is a food product and every bag is roasted fresh for your order, we can't accept returns of coffee.

Merch

Our tees, caps and totes are made to order just for you, so we can't accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product page before you order, and if you're unsure, email us and we'll help you choose.

If something isn't right, we'll make it right

For coffee or merch, if your order arrives damaged, has a printing or embroidery fault, is a different item, colour or size from what you ordered, or doesn't arrive, email hello@calmcoffeecompany.com within 14 days of the expected delivery date. Please include your order number and, for damaged, faulty or incorrect items, a photo, and we'll send you a replacement at no cost.

Coffee and merch ship separately, so if one part of your order hasn't arrived yet, please check your shipping emails first, as it may simply be on its way in a separate package.

Refunds

If we can't send a replacement, we'll refund the affected item to your original payment method, including any shipping you paid for it. Your bank or card issuer may take a few business days to post it.

Cancellations

Coffee is roasted to order and merch goes into production soon after you order, so we can only cancel an order, or part of one, before it has been processed. Email us as soon as possible and we'll do our best.

Questions

Email hello@calmcoffeecompany.com and we'll be happy to help.